SSD Install Issue AK-41


  • Hello,

    I'm trying to install a new Samsung 2TB SSD in my AK-41 mini pc.  However I'm running into the issue of the motherboard not recognizing it via the SATA connection on the motherboard.

    I have confirmed that the SSD is operational by setting it up and formatting using a USB to SATA tool and using on another pc.


    I have confirmed that the SATA cable on the AK-41 motherboard is operational by plugging in an old 2.5 HD and BIOS detected it.


    So the issue is purely the motherboard not detecting the SSD on the AK-41.

     

    Any suggestions would be appreciated.


    Thank you.



  • Staff member

    @John Smith Can you tell me your order number


  • @Mei  

    I did not purchase through this store but rather through Amazon. I'm just looking for technical support.


  • Staff member

    @John Smith It’s okay. You can also provide Amazon’s order number. We need to send you a new SATA cable. This is a problem with the SATA cable.


  • @Mei  

    Can I PM the order number to you or should I send to a specific email?


  • Staff member

    @John Smith rdmai@qq.com The address can also be sent here. I’ll send you a new SATA cable for your convenience.


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