First of all, you should enforce email verification and even SN verification of new accounts here.  Second, clean up all the spam in the "Customer Center" forum -- otherwise, what use is it? ...

@Geng Martin I am not quite sure how to check that, BUT, I put the NVMe into the OPEN slot, so if you or anyone knows if the OEM included SSD is NVMe, that would help TREMENDOUSLY! (I had seen this...

Please note that the two M.2 ports that one supporting NVMe and one supporting SATA, the ports cannot be used NVMe SSDSwith at the same time. If both are NVMe SSDS, one of them cannot be identified...

I have used disk management (screen grab attached) and it does not show. Also, in device manager, it does not show up as a drive.  It is NVMe, but I THINK that is what the spare slot is for. ...

AK-41. I installed a second 500GB M.2 SSD in the available slot, and it is not being recognized, or at least does not appear in the drive list through Windows. WHAT SHOULD I DO?  [I posted thi...

I am having a similar problem on the same model: AK-41. I installed a second 500GB M.2 SSD in the available slot, and it is not being recognized, or at least does not appear in the drive list throu...

Hi support team,   After a factory reset of my NY41S, the PC stick cannot find a correct sound device/ software in the device manager. And now my PC stick cannot play any sound (no input and...

@Mei   Can I PM the order number to you or should I send to a specific email?

@Mei   I did not purchase through this store but rather through Amazon. I'm just looking for technical support.

Hello, I'm trying to install a new Samsung 2TB SSD in my AK-41 mini pc.  However I'm running into the issue of the motherboard not recognizing it via the SATA connection on the motherboard. ...

Limited One-Year Warranty For AWOW to honor this limited warranty, you must present a valid proof of purchase. This warranty is void if the company deems, in its discretion, that the product may h...