I have used disk management (screen grab attached) and it does not show. Also, in device manager, it does not show up as a drive.  It is NVMe, but I THINK that is what the spare slot is for. ...

AK-41. I installed a second 500GB M.2 SSD in the available slot, and it is not being recognized, or at least does not appear in the drive list through Windows. WHAT SHOULD I DO?  [I posted thi...

I am having a similar problem on the same model: AK-41. I installed a second 500GB M.2 SSD in the available slot, and it is not being recognized, or at least does not appear in the drive list throu...

Hi support team,   After a factory reset of my NY41S, the PC stick cannot find a correct sound device/ software in the device manager. And now my PC stick cannot play any sound (no input and...

@Mei   Can I PM the order number to you or should I send to a specific email?

@Mei   I did not purchase through this store but rather through Amazon. I'm just looking for technical support.

Hello, I'm trying to install a new Samsung 2TB SSD in my AK-41 mini pc.  However I'm running into the issue of the motherboard not recognizing it via the SATA connection on the motherboard. ...

Limited One-Year Warranty For AWOW to honor this limited warranty, you must present a valid proof of purchase. This warranty is void if the company deems, in its discretion, that the product may h...