Awowtech.com sticks to the tenet of "quality first, customer foremost".
We want you to have fun choosing AWOW product and to know what is happening at any time in the process of creating them.
If you are not satisfied with your purchase, please take advantage of our cancelation policy and return policy.
All of our products can be canceled within 24 hours until they are shipped.
If your order is unpaid, you can easily cancel your order by yourself.
If your order has been paid, you can contact our customer service to cancel your order.
Once your order has been shipped, it can no longer be canceled.
We cannot guarantee any request to cancel or modify an order once production has already begun.
There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
Note: The deductions are for restocking/processing fees.
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified.
If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in the original package.
If your product has been used or opened, a restocking fee of 10% will apply.
Awowtech products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
If the item arrived broken, please contact us within 14 days from the delivery date.
If the item has a high value, we may ask you to return it.
Please include all of its accessories.
All the return shipping fees will be covered by buyers.
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees.
You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category.
The return package should contain all the accessories of this product, which should still be in good condition.
We will not accept requests for a refund or a replacement after 30 days from delivery.
Please contact our customer service representatives for more information.
Please contact us before returning a defective item to receive the return shipping address and other instructions.
Awowtech will not be responsible for returned item(s) without notifying us in advance.
All the intermediary handling fees and bank processing fees will be at the customer's expense;
Accepting a broken or damaged package can affect your return request;
We will process the refund when we confirm that the product has the problems you mentioned.
Any purchase on Awowtech.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above.
Awowtech reserves the right to make changes and/or improvements to this policy.
Please contact us before your canceling