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Note: Warranty extension is not valid for used goods.
30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Taotronics’ warehouse for inspection, the refund process will begin.
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SELLER'S WARRANTY |
Is extended warranty available? |
Yes, but not for refurbished or used items |
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Unauthorized returns |
Not accepted |
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For what reason is an RMA accepted? |
Product quality only |
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Is an RMA accepted for a refund? |
No, only for a replacement |
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When does the warranty start? |
The date the item was purchased |
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How long is the RMA claim time? |
Within the warranty time |
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Troubleshooting results? |
Yes |
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Do I need SN / pictures / video? |
SN or visible proof depicting the defect are required |
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Return needed? |
Warranty can be processed without returns in certain cases, at the discretion of Taotronics |
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Should I keep all the accessories in case of a return? |
Including, but not limited to |
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Should I mark the RMA no. on the outgoing package? |
Yes |
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Will I receive refunds for delivery costs? |
Yes |
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Will I receive refunds for return shipping costs? |
Yes |
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Who pays the shipping fee for shipping back the unauthorized return package? |
The customer |
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Does a return require the original packaging? |
No |
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Does the warranty apply overseas? - customer brought it there |
Limited warranty is restricted to the country of purchase |
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Does the warranty overseas? - we shipped it there |
Limited warranty is restricted to the country of purchase |
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Is there warranty for free products? |
No |
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Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? |
No |
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Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? |
The customer |
Limited Warranty Details: For Quality issues onlyRefund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Taotronics’ online stores, please contact retailers for refunds. For quality-related issues, please see below.
What does this warranty cover?
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, TaoTronics will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of TaoTronics and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
What does the warranty not cover?
This warranty does not cover:
Taotronics will service and not replace:
Repair replacement as provided under this warranty is your exclusive remedy. TaoTronics shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. TaoTronics products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
Contact Taotronics :
For customer service please contact: support@taotronics.com or call us on 1-888-456-8468.
TaoTronics® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.
